FAQ - Frequently Asked Questions

Recently I have received some common queries and I think it's time for me to write about FAQ. Please take some time to read the FAQ below before placing orders. Thank you :)


SHOPPING

What do you sell?
I am selling custome-made name plques and plaques for special occasions. Sometimes, I will make some miniature items for sale as well. All the items shown in this blog are handmade and are made of clay.

How do I order the plaque/miniature set online?

Kindly contact me at gin.miniworkshop@gmail.com with the type of product you would like to custom-make, theme, preferred colours/design, wordings (only applicable for plaques) and the date of when you need the items.

How big is the plaque?
For the time being only two sizes are available:
i)   Rectangle - 15 cm x 20.5 cm
ii)  Oval - 15 cm x 20.5 cm
iii) Rectangle - 21 cm x 29.5 cm

How do you charge for custom-made items? 
Charges will be quoted on case-by-case basis. It very much depends on the complexity of the designs, time spent and size of the items. I will provide you a quotation once I have studied your requirements. My minimal charges are as follows:
i)   Plaque 15 cm x 20.5 cm - RM50 onwards
ii)  Plaque 21 cm x 29.5 cm - RM100 onwards
iii) Keychain - RM25 onwards
iv) Miniature set - RM60 onwards 

Is postage included in the quotation?
No. Postage will be communicated later as it depends on the weight of the items. Please refer the SHIPPING section for more details.

Why are your items so expensive?
Please understand that all items are 100% handmade. It requires not only skill but a lot of time and patience.

If I want the item to be smaller, can you charge cheaper?
Sorry, I can't. Normally people will think that big items need more clay hence I charge more, but small items need less clay hence I should charge less? Unfortunately, my charges don't go like this as the difficulty of making the items increases when its size gets smaller.

Do you give discount if I buy more?
Sorry, I don't as I don't do many ready stocks. I only make the items upon request.

Can I put a message onto the plaque besides the name(s)?
Not really... Please understand that the plaque is not very big. It is difficult to squeeze both the long wordings and designs into a small plaque. 

Can I amend/add more wordings/designs once the plaque is done?
No, once the plaque is done, it is finalised.

How long do you take to finish the custom-made items?
From designing till completion, please allow at least 7 working days for each item. I will inform you if longer time is required.

Do you have a catalogue?
I have the photos of my sold and ready-stock items posted on my blog and my Facebook page. You may view the blog archive or the FB albums as reference.

My question is not listed here.
Kindly contact me at gin.miniworkshop@gmail.com with your question(s).



SHIPPING

How do I get my items?
I am living in Sabah, Malaysia. For customers living in Kota Kinabalu area, arrangement for collection can be done. For customers outside Kota Kinabalu, I will send the items via Pos Laju. A tracking number will be provided.

How much is the postage?
Please be informed that the charges of postage depends on the size and weight of your items. The postage will be communicated later after the completion of the items.

Do you ship internationally?
Yes. I will send the items via EMS. A tracking number will be provided. International customers are responsible for all the fees related to customs in their country. 


PAYMENT METHOD

Before I start working, 50% deposit is required from customers. Upon completion, the 50% balance and postage have to be paid before I mail out the items.

For the time being, I accept payments via bank transfer. My bank account details will be provided upon confirmation of order.